Returns Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

You may return eligible items within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required.

• Certain items such as opened personal care products, hygiene-related items, or custom orders may not be eligible for return.

Please email us at support@aqmworld.com with:

• Your order number

• The item(s) you wish to return

• The reason for the return

Our team will review your request and provide return instructions.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery.

• Once we receive and inspect the returned item, we will notify you of the status.

• Approved refunds will be processed to your original payment method within 7–10 business days.

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

For any questions, contact us at support@aqmworld.com or through the contact form on our website. We're here to help.